Since August 2, 2026, I have held 0.33 BTC on behalf of Zeto as a dedicated reserve for customer disputes. This active escrow arrangement provides a published process for assessing claims and making eligible compensation payments, subject to the available balance.
The client’s goal
Zeto wanted to give customers an additional avenue for resolving disputes involving its BTC-to-XMR atomic swap service. Placing a defined reserve with an independent escrow provider made that commitment more concrete, with publicly stated conditions for accessing the fund.The approach
The arrangement follows an evidence-based mediation process. Claimants must submit their issue through the public escrow thread or a forum private message, with sufficient supporting evidence. Disputes are handled in the order received. If a decision favours the claimant, compensation may be paid in BTC, capped by the remaining reserve.What I managed
I hold the escrow funds and administer the published terms. My responsibilities include assessing qualifying claims, reviewing evidence, making mediation decisions and handling any authorised payments. The withdrawal terms require Zeto to give me at least 30 days’ notice before requesting the funds back.Results and evidence
The public Bitcointalk announcement records my confirmation of holding the reserve and sets out the claims procedure, payment limits and withdrawal conditions. The arrangement remains open. Although the announcement title describes a $21,000 guarantee fund, its stated denomination is 0.33 BTC; its dollar value changes with Bitcoin’s price. No dispute outcomes or compensation payments are claimed here.Campaign details
Zeto’s product centres on non-custodial atomic swaps, while this escrow has a separate role: providing a dedicated reserve for business disputes. The arrangement gives customers a defined contact route and decision process, with clear boundaries around what the fund can cover.
